# Scaling Technology & Operations Scott’s leadership experience broadly includes technology and operations (CIO/CTO/COO) functions, from growth-stage to multi-billion revenue companies, with budgets up to $100M and team sizes of 200+. ## Selected Enterprise Wins * Played a key role in the organization’s success and growth in the marketplace. **Membership grew 35% over 4 years**, driven by a flurry of new products and services requiring significant technology support. * Helped the organization **build significant maturity around the use of and investments in technology**, including development of IT project frameworks, software development methodologies and maturity models. These tools moved the organization to the consistent use of business requirements and standard project management methodologies for the first time in its history, and were used as models throughout the company. * Build-out of a **new IT department and all-new technology infrastructure from the ground-up to support a $2B payer spin-out** during the organization’s separation from its former parent. The program included leadership staff, data center, data warehouse, network and communications infrastructure, critical business systems, customer support services, web portals, information security and disaster recovery capabilities. Completed this initiative on-time and under-budget, with no negative user impact - a rarity for a project of this complexity. * Directed an organization’s **technology build-out and transfer to new headquarters**. This complicated move included four internal call centers and support for 1,000 staff over four phases. The relocation was judged as “seamless” by the Board and was finished on-time and under budget. * Established a reputation for precision and thoroughness in analysis, recommendations, and work products. Was routinely called upon to assist an organization in **outside leadership roles ranging from strategic planning to operational business process redesign**. One example: **Creation and management of an enterprise-wide Business Performance Team**, which reported into me. * Aggressively managed IT expenditures/investments made on behalf of the organization, leading to **positive IT budget variances for 6 years**. Two external firms judged the IT organization as operating within the **25th percentile as compared with similar health plans** nationwide. ## Selected Growth-Stage Wins - Toward **client and investor confidence in the ability to execute** for a growth-stage company: Build-out of a strong PMO and playbook for client implementations; a formal customer support model; product planning & release maturity; and a strategic platform expansion into phone, video and service extension offerings, **leading to a successful Series A round.** - Led the transformation of a local mobile services business with unique IP into an authentic product and services company with **accelerating sales growth, compelling products, maturing operations and go-to-market strategies**, earning the trust of a growing list of marquee customers. - Successfully **led the technical wind-down of a healthcare venture** at the request of its Board on short notice, giving particular attention to healthcare data security, archival and compliance requirements. - **Doubled the team while enhancing esprit de corps**; identified, promoted and mentored key internal leaders and **fostered an agile environment of continual learning** and mutual respect. - **Shipped new core product releases and significant product updates after a 2-year hiatus**, along with the leadership, tools, and processes necessary to support new and existing clients; IT infrastructure maturity improvements and strategic hires necessary to continue moving the company forward.