Selected Enterprise Wins
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Built a new IT department and complete technology infrastructure from the ground up to support a $2B payer spin-out — including leadership staff, data center, data warehouse, network and communications infrastructure, business systems, customer support, web portals, information security, and disaster recovery. Delivered on-time and under-budget, with no negative user impact — a rarity for a program of this complexity.
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Membership grew 35% over four years, driven by a portfolio of new products and services requiring significant, sustained technology investment and support.
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Directed a full technology build-out and headquarters relocation for an organization of 1,000 staff across four internal call centers and four project phases. Judged “seamless” by the Board and completed on-time and under-budget.
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Established the organization’s first formal IT project frameworks, software development methodologies, and maturity models — moving the organization to consistent use of business requirements and standard project management for the first time in its history. These frameworks became models used across the enterprise.
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Maintained positive IT budget variances for 6 consecutive years. Two independent external firms benchmarked the IT organization within the 25th percentile for expenses/value compared to similar U.S. health plans.
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Routinely called upon for outside leadership roles ranging from strategic planning to enterprise-wide business process redesign — including the creation and management of a cross-functional Business Performance Team.
Selected Growth-Stage Wins
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Delivered new core product releases and significant product updates after a 2-year release hiatus — restoring client and internal confidence in the engineering organization’s ability to execute. Implemented the leadership, tools, and processes needed to sustain momentum.
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Built the organizational infrastructure for a successful Series A: strong PMO, client implementation playbook, formal customer support model, product release maturity, and strategic platform expansion into phone, video, and service extension offerings.
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Doubled the team while sustaining culture and improving morale. Identified, promoted, and mentored key internal leaders. Built an environment of continuous learning, mutual respect, and shared accountability.
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Led the technical wind-down of a healthcare venture at the request of its Board — on short notice and with particular attention to healthcare data security, archival, and compliance requirements.
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Transformed a local mobile services business into an authentic product company with accelerating sales growth, compelling products, maturing operations, and a go-to-market strategy that earned the trust of marquee customers.
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